Frequently Asked Questions/Troubleshooting

Q. Why Couldn't I get the DN Load ? display on the Scale when I intend the

Update the Scale from my PC?

A. Update the Digital Scale

1. Click the button marked Update Scale. The Update Scale window opens.
Enter your Zip code of origin and up to 5 of your frequently used
destination Zip codes. Connect the USB Cable between the Scale and the PC.

2. On the PC,
Click the " Update Scale " button. The message " Wait for Scale Connection
" is displayed.
On The Scale,
Turn on the Scale while pressing the "HOLD" buton.
Release the "HOLD" button when the message " DNLOAD?" is displayed.
Press the "ENTER" button on the Remote Control to start the download.

Q. Why the Scale displays Invalid when I browse to the Priority Mail page?
A. There might be error while the JQ-210 Downloader was installed. Please
e-mail JQ@JQuality.com or call 626-821-1390 for a quick fix.

Q. Why is it difficult to command the scale using the Infra-Red Remote?
A. Check to see that there is nothing blocking the path between the front
of the scale and the remote; or, check the batteries in the Remote; or,
bring the Remote within 3 feet of the Scale Unit.

Q. Why won't the Postal Rate Downloader install?
A. This program is not compatible with WinNT 4.0 at the time of this
writing. The JQ-210 Postal Rate Downloader requires Win95, Win98,
WindowsME, Windows 2000 or above operating system.

Q. When I click " Download from Internet" nothing happens.
A. Make sure you have a connection to the Internet. If you are sure that
you are connected to the Internet, you may have a network problem. If you
are able to use your browser to surf the Internet, the program should
operate correctly. Contact J Quality customer Service at (626) 821-1391,
8AM to 5PM Pacific Standard Time, or visit our website at

http://www.jquality.com .

Q. I can't download the current rates to the Scale Unit.
A. Check to make sure the Scale Unit is connected to a COM port on the PC.
Be sure to use the AC adapter as your power source. Follow the instructions
in the Step 3 of the Setup Procedure in order. It is easier to have the
Scale Unit ready to accept the download before you start to update the
Scale from the PC.
If all else fails, call J Quality Customer Service.

Q. Why couldn't I command the Scale Unit to display Priority Mail Rates?
A. Certain mail classes require input of a destination ZIP code. After you
select the mail class (in this case, Priority) press ENTER on the Remote.
Key in the destination ZIP code using the numeric keys and press ENTER
again. The correct rate should be on the screen.